Terms of use

These terms apply to everyone who uses Publicert (publicert.com): people who read a course, take a test or buy a certificate, and businesses that buy certificate codes for their staff. The business that runs Publicert is named at the foot of every page, under “Operated by”, with its registered details and contact address. In these terms it is “we”.

1. What Publicert is

Publicert publishes short online training courses for the workplace, each followed by a multiple-choice test. Reading a course and taking its test are free, as often as you like. If you pass, you can buy a certificate: a PDF with your name, the course, your score and the date, and a unique number that anyone can check in our public register.

Publicert is an independent training provider. It is not a government body and is not connected with any regulator, inspectorate or awarding body. Our certificates confirm that you completed one of our courses and passed its test. They are not regulated or accredited qualifications. Whether a course meets the training your job or your employer requires is for your employer, or the rules that apply to your work, to decide. Please check before you pay if you are unsure.

2. Courses and tests

We write the courses carefully and review them, but they are general training, not legal or professional advice for your situation. Laws and guidance change. Each course page says when its content was last updated.

You may take a test as many times as you need. Each test is drawn afresh from the course's questions. You must answer the questions yourself. Letting someone else take the test for you, or using tools to answer for you, is not allowed. A certificate obtained that way may be revoked.

3. Buying a certificate

The price of a certificate is shown on the course page and on your result page before you pay, including any taxes that apply. Payment is taken by card through Stripe. We never see or store your card number.

Your name is printed on the certificate exactly as you type it. Please check it before you pay. If we made a mistake, we will correct it free of charge. A typo you made yourself is also corrected free of charge if you tell us within 30 days of the certificate's issue.

The certificate is issued as soon as the payment is confirmed: you can download it at once, and we send it to the e-mail address you give us.

4. Your right to cancel

If you buy as a consumer in the European Union or the United Kingdom, the law normally gives you 14 days to cancel a purchase of digital content. A certificate is digital content that we supply immediately. When you pay, you ask us to issue it straight away, and you acknowledge that your right to cancel ends once the certificate has been issued. We do not offer a money-back guarantee on top of your legal rights.

This does not affect your other legal rights. If a certificate is not issued after you have paid, or is faulty, contact us and we will issue it, correct it or refund you.

5. Certificate codes for employers

A business can pay in advance for 2 to 200 certificates for one course and receive one code per certificate. A worker who passes the test enters a code instead of paying. Each code can be used once, for the course it was bought for. Unused codes do not expire. The buyer receives a private page showing which codes have been used and the name on each certificate issued with them.

Codes are sold to businesses for their staff. Codes that have been delivered are not refundable, except where the law requires it.

6. The public register

Every certificate we issue is listed in our public register under its number. Anyone who has the number, for example from the certificate or its QR code, can see the holder's name, the course, the test score, the date of issue, the recommended refresher date and whether the certificate is still valid. Your e-mail address is never shown. We may revoke a certificate obtained by cheating or by mistake. The register then shows it as revoked.

7. Using the site

You may use the courses for your own training and your organisation's. You may not copy, republish or sell the courses or the test questions, try to break into or overload the site, or use the site to make false certificates or present a certificate as issued by anyone other than us.

8. Our responsibility

We provide the courses with reasonable care and skill. We are not responsible for decisions that an employer, an inspector or anyone else makes about you or your training. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Otherwise, our liability to you in connection with a certificate is limited to the price you paid for it.

9. Changes and contact

We may update these terms, for example when we add courses or services. The version on this page at the time of your purchase applies to that purchase. Questions, complaints and requests to correct a certificate go to the contact address at the foot of every page.

These terms are governed by the law of the country where the operator is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts.